What happens if my frames are damaged in your care?

Thank you for trusting us with your frames! We’re really excited to work on new lenses for them and assist in extending their use. We take extreme care when working with your frames and hold preserving the integrity of your them as our top priority. We aim to return your frames in the condition that they were received.

Every frame goes through a thorough inspection before we begin work.  If we have any concerns about the quality or integrity of the frames, we’ll get in touch with you before we move forward with your order.  We can alert you of the risks involved in the insertion and removal of lenses so you feel the most equipped to let us know how you would like to proceed.  In the event that your frames are lost or damaged in our care without prior notification, we take full responsibility for this and will replace your frames with a comparable replacement up to $300.00.