Contact Us60 Day Satisfaction Guarantee
We want to make sure you are happy with our products, so we back everything we sell with an industry-leading guarantee. So go ahead, put our products to the test and if you're not loving them, send them back within 60 days for a refund or exchange them for a different color.
Not sure which lenses you need? Our team of Eyewear Experts specialize in identifying frames for a perfect lens fit and knowing which lenses are best for different activities. Contact us and we'll help you find the right lenses.
How to Start a Return or Exchange
If your item needs to be returned, you can start the process using our returns center. We will provide US customers a prepaid return label along with instructions for returning your product. International returns from outside the US are not eligible for free return shipping.
Non-Prescription Lenses, Sunglasses, and Eyewear Accessories
Start a Return or Exchange
Be sure to have your order number ready. If you don't have this, please contact us.
Exchange For a Different Lens Shape
If your lenses don’t fit and you need to exchange lenses for a different frame model, contact us and an eyewear expert will help you find the right replacement.
If you’re not sure why your lenses don’t fit and whether or not you need to exchange for a different shape, this article has some helpful tips.
Expert Installation, Custom Service, and Prescription Lenses
Our same return policy applies to all the above special services. If you need to return or exchange lenses installed by our experts, please contact us, we'd be happy to help!
Warranty
We also warranty our products against manufacturing defects for a full year. If you have a warranty issue beyond the 60 day return period, submit a warranty claim and we’ll respond within one business day.