Contact UsNon-Prescription Replacement Lenses and Accessories
After you submit your order, we'll get right to work on producing your new lenses. Most of our lenses are cut to order and typically leave our lab within a few days.
Once your order has been produced, packaged, and shipped, you'll get a confirmation email with a tracking number that will follow every movement of that package.
Free Shipping
Standard USPS First Class shipping is FREE on all orders.
| Method | Estimated Delivery | Cost |
|---|---|---|
| USPS First Class | 3-6 business days | FREE |
| FedEx 2 Day | 2 business days | $9.95 |
| FedEx Overnight | 1 business day | Starts at $26.00 |
Expert Installation and Custom Cut Service
You can use your own box and our emailed prepaid shipping label, saving 3-4 days in the process. Or we can send you a box with a prepaid shipping label to send us your frames.
| Method | Shipping Time | Cost |
|---|---|---|
| Use My Own Box | 3-5 business days each way | FREE |
| Send Me a Box | 2-3 business days each way | $4.95 |
The estimated delivery above is not from the time when your order is placed to when you can expect to receive the finished lenses. It is reflective of the shipping time only and does not include processing time.
Processing Time for Expert Install and Custom Cut Lenses
For all of our special services, the overall turnaround time is highly dependent on when your frames arrive to our location.
After your frames are received, our optical experts will need about one week to process all Custom Cut and Expert Installation orders before they are ready to ship back to you.
Because the Expert Install service may ship via FedEx, we cannot ship prescription lens orders to PO boxes or FPO/APO/DPO addresses.
Prescription Lenses
You have a few options for shipping your frames to us so we can make your custom prescription lenses. You can use your own box and our emailed prepaid shipping label, saving 3-4 days in the process. Or we can send you a box with a prepaid shipping label to send us your frames.
| Method | Speed | Shipping Time | Cost |
|---|---|---|---|
| Use My Own Box | Standard | 3-5 business days each way | FREE |
| Expedited | 2-3 business days each way | $9.95 | |
| Send Me a Box | Standard | 3-5 business days each way | $4.95 |
| Expedited | 2-3 business days each way | $19.95 |
The estimated delivery above is not from the time when your order is placed to when you can expect to receive the finished lenses. It is reflective of the shipping time only and does not include processing time.
Processing Time for Prescription Lenses
Because of the additional complexity of prescription lenses, all Rx orders take about 2-3 weeks for processing once your frames arrive at our optical lab. In just a few weeks, your completed lenses will be fully installed in your frames and you’ll receive a shipping notification when they are on their way back to you.
Delays in submitting your prescription information or sending your frame will extend this estimate.
Because prescription lenses may ship via FedEx, we cannot ship prescription lens orders to PO boxes or FPO/APO/DPO addresses.