Contact UsIf you need help with your lens fit, you can contact our Eyewear Experts and we'll get to the bottom of it. Below are the most common reasons for lens fit issues.
Lens Defect
Miscut lenses are rare, but if a defective lens slipped past our quality checks, we would be more than happy to make it right.
If you think you were sent a defective lens, our team of Eyewear Experts can help. Send us an email describing the issue along with photos and we'll get an exchange or a refund started.
Lens/Frame Mismatch
Frames can be tricky to identify. Many frames look similar to one another but need slightly different lenses.
To verify that the lenses you ordered are a match for your sunglasses, send our Eyewear Experts an email. Include clear photos of the front and sides of your frames, as well as any numbers or writing inside. Here’s an example of what we need. We’ll make sure you get the right lenses for your frames.
Warped Plastic Frame
Plastic frames can become warped when exposed to extreme heat, like when they’re left on a car dashboard on a hot day.
Additionally, thick RX lenses can warp or stretch plastic frames. All this can make it hard for lenses to fit securely.
If you think your lens difficulty may be related to warped or stretched frames, please contact our Eyewear Experts.
Bent Metal Frame
Metal frames, especially thin ones, can become bent over time making it hard for new lenses to fit perfectly.
If you think your metal frames may be bent, reach out to your local eyewear repair professional to see if they can fix them.
Installation Technique
It’s usually a snap to remove and install your lenses, but some frames require just the right touch.
If you’re having trouble with installation, check out our lens installation tips or email our team of Eyewear Experts for help.
Fake Frame
Unfortunately, there are a lot of very convincing fake frames out there – and even a seasoned sunglass collector can be fooled!
If you think there’s a chance you have a counterfeit pair of sunglasses, check out this blog post about how to spot fake sunglasses, or email our Eyewear Experts to get an evaluation. Please send photos that clearly show the front and sides of the frames, as well as any numbers or writing on the inside.