Contact UsIf you need help with your lens fit, you can contact our eyewear experts and we'll get to the bottom of it. Typically, there’s an easy solution to get you lenses that fit perfectly in your sunglasses.
How to Solve the Most Common Fit Issues
If the Lenses are The Wrong Shape or Size
One of the most common reasons lenses don’t fit is the wrong shape or size was ordered. Sunglass frames can be tricky to identify and many look similar to one another, but need slightly different lenses.
The first step is to confirm which frame model you have and double check what you ordered. This helpful article can show you exactly how to identify sunglasses and make sure you ordered the correct lenses.
If you’re having trouble, you can email our team of eyewear experts to help you identify your frames and confirm which lenses you need. When you email us, it’s helpful to include photos of the front and sides of your frames, as well as any numbers or writing inside. Here’s an example of what we will need.
If you accidentally ordered the wrong shape or size, or they’re just not fitting quite right, we can help you exchange for the right lenses. Just contact us requesting to exchange your item.
If the Lenses Are Difficult to Install
It’s usually a snap to remove and install your lenses, but some frames require just the right touch. If you’re having trouble with installation, check out our lens installation tips or email our team of eyewear experts for help.
If the Lenses are Defective
Miscut lenses are very rare, but if a defective lens slipped past our quality checks, we will make it right. If you think you were sent a defective lens, send us an email to start an exchange describing the issue along with photos and we’ll help you get a replacement.
If the Frame is Warped or Bent
Plastic frames can become warped when exposed to extreme heat, like when they’re left on a car dashboard on a hot day. And metal frames, especially thin ones, can become bent over time making it hard for new lenses to fit perfectly.
If your frame is warped or bent, typically the best option is to take them to a local eyewear repair professional to see if they can fix them.